Basic problems related to Desktops and peripherals - OS/Driver (re)installation, Software (re)installation, HDD/SSD replacement, SMPS replacement etc.
Raise a service ticket with help-topic "Desktop Support <Location>"
Problems related to intranet/internet access via LAN ports only.
Raise a service ticket with help-topic "Network Support"
Problems related to IMS (campuslabs) only.
Raise a service ticket with help-topic "Office Automation"
Basic problems related to High-Performance Computing clusters only.
Raise a service ticket with help-topic "HPC & Datacentre"